Q: Do you charge for a “Meet ‘N Greet” play date meeting with one of your sitters?
A: We never charge for meeting one of our sitters, although we do compensate them for their time. We are confident that once you meet us, you will book our services again and again. [TOP OF PAGE]

Q: How much in advance should I book my sit?
A: As much notice as possible is appreciated, especially if you are a new client or if you are a current client who does not keep keys on file with us. At least 7 days notice, more if possible, is appreciated. If we keep a set of your keys, we can usually respond to emergency requests and start your sit the same day if necessary. There is an additional fee for next-day and same-day sit requests. At Holiday time, at least a month’s notice is a good idea, since demand is greater and we book up quickly! [TOP OF PAGE]

Q: Who will have access to my home and my keys?
A: Only Cats 90210 sitters will come into your home and have access to your keys. No one else. All keys are locked in metal fireproof boxes when they are not in use, and are never labeled with any address information. [TOP OF PAGE]

Q: Why is there a fee for key pick ups and returns?
A: Most of our clients keep a set of keys on file with us. If we need to schedule an appointment to pick up and return your keys, the small fee compensates your sitter for her time, and all of it goes to your sitter. We don’t keep a dime of this fee. If you wish to avoid this fee, we’re happy to keep a set of keys on file, or you can install a lock-box at your home that we can access. [TOP OF PAGE]

Q: Can I just hide my keys outside for you?
A: Hiding keys outside presents liability and security issues for your cat and your home, and also puts our sitter’s safety at risk. It is not a good idea, but if you wish to hide your keys we ask that you sign a limited liability release for our insurance carrier. [TOP OF PAGE]

Q: I have an alarm system. How do you keep the alarm code secure?
A: We keep a password protected spreadsheet that lists codes by last name. No address information is present on this list. [TOP OF PAGE]

Q: Why do you charge additional fees for more than 2 cats?
A: Each additional cat requires additional care, and all cats need their fair share of love and affection, too. We increase the length of our stay for each additional cat over 2, so we charge a small additional fee for each. [TOP OF PAGE]

Q: Do you ever sit any other types of pets?
A: We will also care for your bird or goldfish, but our primary focus is your cat. We don’t offer dog walking services at this time. [TOP OF PAGE]

Q: Will you visit my cat every other day instead of daily?
A: Cats can get into trouble quickly. Illnesses can also occur suddenly, and cats can become gravely ill very fast. Therefore, we require no less than a daily visit, even if a friend or neighbor is also checking in. This is a requirement of our insurance carrier as well. [TOP OF PAGE]

Q: Someone else is also caring for my cat while I am away. Is this a problem?
A: It’s always best to have one person caring for your cat so signs of illness can be recognized; eating and litter activity are always clues to a cat’s state of health. Also, liability issues come into play when others are sharing responsibility for your cat and your home. If someone else will be coming, however, we ask that you sign a limited liability release for our insurance carrier. [TOP OF PAGE]

Q: Will I get the same sitter everytime?
A: Our goal is to send the same sitter whenever we can. However if your sitter is on vacation, or her calendar is already booked due to heavy holiday requests, we will suggest another of our qualified Cat Care Specialists. You will have the opportunity to schedule a “Meet ‘N Greet” with her before your trip, unless you are calling for an immediate sit start. [TOP OF PAGE]

Q: May I contact my sitter directly for a sit?
A: The best and quickest way to schedule services and to ensure your request is scheduled properly is to contact the office by filling out our Reservation Form, by sending an email to reservations@cats90210.com, or by calling us at 310-734-6918. [TOP OF PAGE]

Q: What is the earliest time you can visit my cat?
A: Our first sit appointment is 7am, and is usually reserved for insulin or other twice-a-day medication visits that need to be 10 – 12 hours apart. [TOP OF PAGE]

Q: What is the latest time you can visit my cat?
A: Our last sit appointment of the day begins at 7:30pm, and is usually reserved for insulin or other twice-a-day medication visits that need to be 10 – 12 hours apart. If you need a later time, please call us and we will do our best to accommodate you. We don’t want our sitters to feel uncomfortable being out too late, however. [TOP OF PAGE]

Q: Why do you charge a fee for shopping trips?
A: If your cat runs out of supplies, we will gladly get more. However, since a shopping trip takes as much time (or more) than a cat visit, and since we will be paying for your supplies initially, we do charge a trip fee, plus cost of the items, to compensate your sitter for her time and trouble. It’s best to prepare to avoid this fee when possible, especially at holiday time when our sitters are booked from early morning through late into the evening, and lines at the stores are extra long. [TOP OF PAGE]

Q: How do I pay you?
A: We will e-mail you an invoice 10 – 14 days before your sit begins. You can either mail a check to the office or use Paypal. Payments must be received before your sit begins, unless you make a payment arrangement with our Accounts Manager, Iris. [TOP OF PAGE]

Q: Can I give my sitter a gratuity?
A: Yes you can, and she will be very grateful should you choose to do so. You can give gratuities directly to your sitter, you can mail them to Cats 90210, or you can include them with your sit payment. 100% of gratuities go to your sitter. [TOP OF PAGE]

Q: Why do I need to check in when I return home?
A: We require that you give us a quick call to let us know you are home. Our office line takes messages 24 hours a day, so no time is too late to call. We don’t just assume you are back; there are times when people are delayed and unable to contact us to let us know to continue visiting, especially when traveling internationally. Likewise, should you become ill or hospitalized while you are away, contacting us to extend your sit would be the last thing on your mind. If you don’t check in within 24-hours of our last visit to your cat (12 hours if twice-a-day medications are involved), we will attempt to contact you. If we cannot reach you, we will do another visit. PLEASE REMEMBER THAT YOU ARE RESPONSIBLE FOR THE ADDITIONAL VISIT CHARGE, EVEN IF YOU ARE HOME BUT DID NOT CHECK IN. [TOP OF PAGE]

Q: Why do you charge a holiday fee?
A: We charge a small additional fee to thank your sitter for giving up her holiday to be with your kitties. [TOP OF PAGE]

Q: Do you ever close for the holidays?
A: We visit cats 365 days a year, including all major holidays. Availability is not guaranteed during the holidays due to the increase in demand, so please book as far in advance as possible. [TOP OF PAGE]